MAKE UP REQUEST
Makeup Request Policy
At HoopSphere, we understand that short-term illness, minor injuries, and occasional emergencies can happen. To support our families, we offer a maximum of two (2) makeup classes per quarter as a courtesy.
These makeup classes are designed to accommodate short-term, unavoidable absences, such as:
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Mild illness (e.g., cold, flu)/Minor, non-recurring injuries
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Family emergencies or short-term travel
Your Reserved Spot at Hoopsphere
When you enroll at HoopSphere, you are reserving a dedicated weekly spot in the program—not paying per session attended. Your child’s space is held every week, whether they attend or not.
This structure allows us to:
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Plan class sizes/ratio
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Assign the appropriate number of coaches
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Maintain a high-quality experience for every student
Because our staffing and resources are fixed, we do not offer refunds or credits for missed classes. Instead, we provide a limited, structured makeup system, subject to availability.
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​Quarterly Makeup Allotment
Quarter Date Limits​
Q1 January 1 – March 31 Up to 2 Makeups
Q2 April 1 – June 30 Up to 2 Makeups
Q3 July 1 – September 30 Up to 2 Makeups
Q4 October 1 – December 31 Up to 2 Makeups
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Up to 2 Makeups per Quarter
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Makeups do not roll over to future quarters
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Missed classes must be made up within the same quarter
Frequently Asked Questions
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Makeup classes are available only for students enrolled in Skills or League programs
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Students must be actively enrolled to schedule or attend a makeup. If enrollment is canceled, unused makeups are forfeited
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League students may attend a regular Skills makeup—there are no League-specific makeups
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AAU students, including AAU Skills students, are not eligible for makeups
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Makeup sessions may not match your regular class in terms of coach ratio, player level, or format
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If you miss your scheduled makeup, it will be forfeited and cannot be rescheduled
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We do not offer refunds, prorated tuition, or credits for missed classes or makeups
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Due to high demand, availability is limited and specific dates are not guaranteed
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​Makeup Class Time & Location
Makeup sessions are held at a dedicated time and location to avoid disrupting regular programming and to prevent overcrowding regular class timings
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Day & Time: Select Saturdays at 5:30 PM
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Location: 1409 Fulton Place, Fremont, CA 94539 (Fremont Flagship Facility)
No other days, times, or locations are available.
This helps maintain class quality, coach consistency, and balanced group sizes.
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Satellite Facility Students
(Dublin, Sunnyvale, Palo Alto, etc.)
If you’re enrolled at a satellite location, you may request a makeup at your home facility during a different class time (space permitting).
To request a satellite location makeup, please email us at: training@hoopsphere.com
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​How to Schedule a Makeup
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Log in to your CourtReserve account
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Hover over “Events” and click “List”
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Filter by “Makeup Class” to see available sessions
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Choose any session with an open slot (typically posted 4 weeks in advance)
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Complete the sign-up with your child’s full name, age, and missed class details
You’ll receive an email confirmation once registered